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As a patient of the Texas Hematology/Oncology Center Network, we want you to know the rights that you have under federal and state law.
Your Rights:
Respect
You have the right to:
- receive health care that respects your culture, psychosocial, and personal values and beliefs;
- obtain a copy of any rules or regulations that relate to the conduct of patients, as provided below.
Privacy and confidentiality
You have the right to:
- know that our records and communications are confidential to the extent provided by law; and
- expect privacy during medical treatment and care, within the capacity of the Network.
Pain Management
You have the right to:
- receive assessment and treatment for physical pain.
Information and Treatment
You have the right to:
- obtain an explanation of any relationship (including financial) the Network, or your physician, has with another health-care facility, to the extent that the relationship relates to your care;
- obtain the name and specialty of the physician or other healthcare providers caring for you;
- have all responsible requests responded to promptly and adequately within the capacity of the Institute;
- receive enough information to give an informed consent to treatment, to the extent provided by law, including an explanation of your condition, proposed treatments, and alternative therapies, with their respective benefits and risks;
- make decisions regarding your healthcare, including the decision to refuse or discontinue treatment, to the extent permitted by law;
- fill out advance care directives, such as a healthcare proxy form to designate someone to make decisions for you, in the event that you become incapable of understanding a proposed treatment or procedure, or are unable to communicate your wishes regarding your care;
- have an interpreter or other assistance, as needed and available, when there is a language, communication or hearing barrier;
- inspect your medical record and receive a copy of it. If you would like a copy, you may be charged a fee;
- receive prompt, life-saving treatment in an emergency without discrimination or delay based on economic or payment concerns;
- receive a copy of an itemized list of charges submitted by the Network to your insurer or another third party regarding your care, the amounts covered by the third-party payer; and
- you have the right to file a grievance with the Network if you have concerns regarding your care and treatment.
Your Responsibilities
By taking an active role in your health care, you can help your caregivers meet your needs as a patient or family member. That is why we ask that you and your family share with us certain responsibilities.
We Ask That You:
- provide, to the best of your ability, accurate and complete information about your present condition, past illnesses, hospitalizations, medications, and other matters related to your health, including information about home and/or work that may impact your ability to follow the proposed treatment;
- follow the treatment plan developed with your provider. You should express any concerns about your ability to comply with a proposed course of treatment. You are responsible for the outcomes if you refuse treatment or do not follow your care provider’s instructions;
- be considerate of other patients and Network staff and their property. Abusive, threatening, or inappropriate language or behavior will not be tolerated;
- keep appointments or call us when you are unable to do so;
- be honest about your financial needs so we may try to find appropriate resources that might be able to help you;
- give us any healthcare proxy or other legal document that may affect your decision-making ability or care, such as a power of attorney or court order.
Contact Us with any questions or concerns.
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